FAQ


1. Where are they manufactured?

All products are made with Dead Sea Minerals from Israel. We have a proprietary relationship that allows us access these minerals. However they are manufactured in Canada by Soos Pets. This is to ensure quality control as a concentrated product is very important to both us and our customers.

2. What's so great about the Dead Sea?

The Dead Sea is home to 12 essential vitamins and minerals that cannot be found anywhere else in the world. Dead Sea mud, salt and water is also rich in Magnesium, Bromide, Iodine, Sulphur, Potassium, Calcium, Sodium and Zinc which means that they have the following benefits:
    HAIR: SKIN: OTHER:

     3. What makes it treat specific needs?

    On top of the Dead Sea mineral benefits, every product has a mix of main, active ingredients that makes it able to target the specific needs of every pet exceptionally well. This ingredient formula is the most potent natural defense against a particular issue.

      Product Name

      Main Ingredient Formula

      Extra Strength Shampoo

      Citrus, Thyme + Tea Tree Oil

      Classic Shampoo

      Honey + Coconut Oil

      Hypoallergenic Shampoo

      Thyme + Oat Extract + Nettle

      Anti-Itch Shampoo

      Tea Tree Oil, Chamomile + Green Tea

      Two-In-One Shampoo and Conditioner

       Vitamin E + Coconut Oil + Chamomile

      Ultra Crème Conditioner

      Coconut Oil, Olive Oil, Vitamin E + Beeswax

      Hypoallergenic Waterless Bath Mousse

      Soapwort + Chamomile + Sweet Marjoram

      Revitalizing Leave-In Conditioner

      Secret Formula + High concentration of Dead Sea derivatives

      Mineral Enriched Rescue Cream

      This product is made from numerous natural healers equally. The most notable ingredients are Sea Buckthorn, Oregano Oil + Beeswax,

      Pet Perfume

      Gardenia Florida Extract + Aloe Vera

      Mineral Rich Mud Shampoo

      Dead Sea Mud, + Burdock + Tea Tree Oil

      Tearless Puppy and Kitten Shampoo

      Oats, Honey, Pumpkin Seed Oil + Celery Extract

      Home Hydrotherapy Salt Soak

      Dead Sea Salt, Ylang Ylang, Sandalwood + Menthol Oil

      Deep Hydration Leave-In Conditioner

      Caster Oil, Olive Oil, Grape Seed Extract + Beeswax

      4. What is the dilution ratio? 

      Up to 30:1. It depends on the individual product, the breed, water quality and the results that you are looking for. 

      5. Why are there unnatural ingredients?

      Like anything made out of organic compounds, natural ingredients have a very short shelf life. If we had nothing unnatural, our products would go bad and become rotten in a very short period of time much like if you left fruits or vegetables unrefrigerated for a few days. Nonetheless, we strive to keep the mandatory unnatural ingredients at the lowest possible levels. Our products are 97% natural at minimum meaning that all of our products, at the most, have only 3% unnatural ingredients. We do not use any harmful preservatives like parabens or SLS (sulfates). 

      6.  Is the fragrance natural?

      Yes, all of our products are made with natural fragrances. They will smell stronger in the bottle than they do on your pet.

       

      7. Tea tree oil can be very strong, is it safe in your products?

      In small concentrations (.1% to 1%), tea tree oil is safe for dogs & cats and very beneficial for treating infections/ killing bacteria. Rest assured, the use of tea tree oil in our products is completely safe for dogs & cats as it is less than 1% . All of our products have been tested and approved by grooming associations and laboratories. The ingredients and formulas that we use to create our unique products come from established supply companies that work with various pet companies and are therefore held to strict safety guidelines.

      8. Which product is best for my dog / this breed?

      All of our products are specially designed to fit the unique and individual needs of every pet. Please contact us for a personal consultation. Be sure to include information about what your dog or cat experiences (indoor or outdoor/long hair or short hair/ old or young/ what are the prone to: dry skin/ bug bites/ skin irritation/ dry coat/ oil coat/ allergies/ arthritis/ injuries etc.) We are certain we can find something that best suits your pet!

      9. What are your best sellers?

      Because our products are designed to help with specific needs our best sellers change on a seasonal basis. For more details contact us.

      10. How did you get into this?

      Our brand is inspired by a rescued Shetland Sheep Dog (Sheltie), named Shane. When Shane came home from the shelter, he was in rough shape. His skin was irritated, his hair was dry, he experienced chronic paw problems and arthritis, he lacked energy and his coat was dull and dry. After looking for natural pet products to help get Shane back on his feet, nothing could be found. Everything out there was expensive and filled with chemicals. After considerable research we found that Dead Sea products were the perfect answer to all of Shane’s problems. When we saw the results, we wanted to answer every pet’s problems and we wanted to do that with something we could feel good about; a natural line of products that address the individual needs of every pet and that gives back in more ways than one. That was when the idea of Soos Pets was born.

       

      11. I have more questions!

      Drop us a line! We'd love to answer them. 

      Head Office & Customer Service

      PO. BOX 30107

      Vaughan, Ontario

      L4J 0B0
      Tel: 1-844-SOOS-PET (7667-738)